Comments on: How to Answer Questions Before They’re Asked http://giftbasketbusiness.com/blog/2008/05/22/how-to-answer-questions-before-theyre-asked/ Hosted by Shirley George Frazier -- Author, Industry Expert Fri, 20 Jan 2012 16:13:53 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Shirley George Frazier http://giftbasketbusiness.com/blog/2008/05/22/how-to-answer-questions-before-theyre-asked/#comment-23 Shirley George Frazier Mon, 26 May 2008 11:46:57 +0000 http://giftbasketbusiness.com/blog/?p=50#comment-23 Hi Lorie, You're so right about this. One prospect's questions do reflect the sentiments and concerns of others. An on-site FAQ section quickly streamlines responses and encourages sales. My hope is that many designers create this area on their sites and expand it, as needed, over time. Hi Lorie,

You’re so right about this. One prospect’s questions do reflect the sentiments and concerns of others.

An on-site FAQ section quickly streamlines responses and encourages sales. My hope is that many designers create this area on their sites and expand it, as needed, over time.

]]> By: Lorie Obernauer http://giftbasketbusiness.com/blog/2008/05/22/how-to-answer-questions-before-theyre-asked/#comment-22 Lorie Obernauer Mon, 26 May 2008 02:29:20 +0000 http://giftbasketbusiness.com/blog/?p=50#comment-22 Shirley, This is a great idea! Not only is this a terrific service for customers, but also saves staff a lot of time by not having to answer the same questions again and again. As staff gets new questions from customers, these could be added to the list. If one customer has a question about policies, deliveries, etc., it's likely that many others have the same question. Shirley, This is a great idea! Not only is this a terrific service for customers, but also saves staff a lot of time by not having to answer the same questions again and again. As staff gets new questions from customers, these could be added to the list. If one customer has a question about policies, deliveries, etc., it’s likely that many others have the same question.

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