Comments on: Are You Ready When They Ask for Changes? http://giftbasketbusiness.com/blog/2008/07/02/are-you-ready-when-they-ask-for-changes/ Hosted by Shirley George Frazier -- Author, Industry Expert Fri, 20 Jan 2012 16:13:53 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Shirley George Frazier http://giftbasketbusiness.com/blog/2008/07/02/are-you-ready-when-they-ask-for-changes/#comment-47 Shirley George Frazier Mon, 07 Jul 2008 10:25:46 +0000 http://giftbasketbusiness.com/blog/?p=94#comment-47 You're absolutely right, Lorie. The pausing tactic works best when contacting the client within one hour of the initial call and no longer. That's plenty of time to investigate and crunch numbers without losing the sales opportunity. You’re absolutely right, Lorie. The pausing tactic works best when contacting the client within one hour of the initial call and no longer.

That’s plenty of time to investigate and crunch numbers without losing the sales opportunity.

]]> By: Lorie Obernauer http://giftbasketbusiness.com/blog/2008/07/02/are-you-ready-when-they-ask-for-changes/#comment-46 Lorie Obernauer Sun, 06 Jul 2008 22:33:48 +0000 http://giftbasketbusiness.com/blog/?p=94#comment-46 Shirley, I especially like your first suggestion: "let me check on that". I think we should pause more often when answering questions such as these from our customers. I'd rather give the "right" answer instead of promising everything, than having to go back to the client and make a change to what I already promised. But while a "pause" is worthwhile, don't wait too long to get back to the customer. Shirley, I especially like your first suggestion: “let me check on that”. I think we should pause more often when answering questions such as these from our customers. I’d rather give the “right” answer instead of promising everything, than having to go back to the client and make a change to what I already promised. But while a “pause” is worthwhile, don’t wait too long to get back to the customer.

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