Leave it on the porch.

Take it to a neighbor.

Cross your fingers and hope they get it.

Do these delivery scenarios sound familiar?

They do if you’re not planning the drop-off as eagerly as you determine the gift basket’s cost.

The holidays have everyone on a long, tight schedule. You know it’s true because your life is hectic now, too, so in order for the entire gift basket sale to go smoothly, it’s wise to determine every delivery ahead of time.

How do you start? Your order form can include an area where you ask the customer about the place where the gift basket will be delivered.

The more you know about the area and person who’s receiving the gift, the better you’re prepared for a smooth delivery.

I often ask the customer for the recipient’s telephone number and call before traveling. I tell the recipient who I am and that I’m delivering a package and want to ensure that they’ll be at the office or home.

I’m usually asked who the package is from, and I certainly understand the question in this security-conscious era. I tell who it’s from but ask them, in my most-humbling voice, not to let the gift giver know that they know it’s arriving. They’re happy to keep the secret.

This procedure is also necessary if a courier is handling deliveries. In fact, it’s mandatory when you decide to outsource this procedure.

What’s your delivery nightmare story? I know you have one.

Shirley George Frazier

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