Terms and Conditions

Orders are Paid in U.S. Dollars Only

TERMS – U.S.

Approved orders are accepted and shipped worldwide. Downloadable products are delivered via email.

No refunds except for non-receipt of order. Exchanges promptly made if publication binding or selected media is defective.

Orders received online are mailed within 1-2 days of receipt. The business name “Sweet Survival LLC” will appear on your credit card statement.

Payment by Check: Please allow 3-4 weeks for orders paid by check.
NOTE: There is a $37 service charge for all returned checks.

Payment by Charge/Credit Card/Money Order: Orders are mailed within 1-2 days of receipt. The business name “Sweet Survival LLC” will appear on your credit card statement.

Electronic Orders: Before ordering, make sure that the software required for your purchase is installed on your computer. There are no refunds if you order and cannot open the file due to non-software compliance.

U.S. Shipping Charges

Shipping is free for orders delivered in the U.S.

If your order is returned to us due to an incorrect or incomplete address not caused by us, a shipping cost will be charged to you for re-shipping. Please ensure that your complete address, as recognized by the U.S. Postal Service, is provided to us so your order is promptly delivered.

TERMS – International (Non U.S.)

No refund on orders mailed to addresses outside of the United States. International orders are personalized for each customer, and we are unable to resell these products and materials. Once your package is outside of the U.S., we are not responsible for lost International shipments, tariffs, customs’ restrictions or other regulations in countries outside of the U.S.

Shipping charges from U.S. to Canada are mailed via U.S. Global Express and start at $35.00 U.S.

Shipping charges from the U.S. to worldwide destinations start at $60.00 U.S. and increase depending on destination and weight.

Before ordering, make sure that the software required for your purchase is installed on your computer. There are no refunds if you order and cannot open the file due to non-software compliance.

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